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1. Introduction You Physio & Health is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Information Privacy Act 2009 (Qld). This policy outlines how we collect, use, disclose, and protect your personal information. 2. Information We Collect We collect the following personal and sensitive information: Personal Details: Name, contact information, date of birth. Health Information: Medical history, treatment details, and relevant health data. Payment Information: Billing details and payment history. 3. How We Collect Information We collect your information through: Direct interactions (e.g., booking appointments, providing medical history). Communications via SMS, email, phone calls, or our website. Information shared by your healthcare providers with your consent. 4. Purpose of Collecting Information Your information is collected to: Provide physiotherapy, exercise physiology, and massage therapy services. Communicate about appointments, treatments, and special offers. Process payments and meet legal obligations. Share necessary treatment details with other healthcare providers involved in your care. 5. Use and Disclosure of Information We use your information for the purposes above and will only disclose it to: Healthcare professionals involved in your treatment (e.g., doctors, specialists). Service providers such as payment processors. Legal authorities if required by law. We will not share your information with third parties without your express consent unless legally required. 6. Consent for Communication By providing your email and phone number, you consent to: Receiving appointment reminders, treatment updates, and special offers via SMS or email. Our practitioners sharing treatment updates with other healthcare providers as required for your care. You can opt out of non-essential communications at any time by contacting us. 7. Data Security We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. Your information is securely stored and only accessible to authorized personnel. 8. Access and Correction of Information You have the right to: Access your personal information upon request. Request corrections if your information is inaccurate or incomplete. To make a request, please contact our office. 9. Retention and Disposal of Information We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. When no longer required, your information will be securely disposed of or de-identified. 10. Complaints and Concerns If you have any concerns about how your personal information is handled, you can lodge a complaint by contacting us. We will investigate and respond promptly. 11. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on our website with the date of the latest revision. Contact Us If you have any questions or requests regarding this policy, please contact us at: You Physio & Health admin@youphysioandhealth.com.au.